Privacy Policy

Last Updated: September 11, 2025

At Soothezy ("we," "us," or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or make a purchase from www.soothezy.com (the "Site").

By using the Site, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Information You Provide Directly

When you place an order, contact us, create an account, or otherwise interact with the Site, we may collect:

• Full name

• Billing and shipping address

• Email address

• Telephone number

• Payment and transaction information

• Vehicle information you voluntarily provide, such as year, make, model, engine, or VIN

• Information included in customer service communications

• Any other information you voluntarily provide

Payment card information is generally processed securely by our payment providers rather than stored directly by us.

Information Collected Automatically

When you visit our Site, certain information may be collected automatically, including:

• IP address

• Browser type

• Device type

• Operating system

• Pages viewed

• Referring URLs

• Approximate location derived from IP address

• Time and date of visits

• Website interaction and usage information

We may use cookies, pixels, tags, and similar technologies to operate and improve the Site, understand visitor behavior, and measure advertising performance.

2. How We Use Your Information

We may use collected information to:

• Process and fulfill orders

• Process payments

• Ship products

• Provide order confirmations and updates

• Provide customer service

• Respond to inquiries

• Verify transactions and prevent fraud

• Maintain and improve our Site

• Understand how customers use our Site

• Personalize your shopping experience

• Measure advertising and marketing performance

• Send promotional communications where permitted by law

• Comply with legal obligations

• Protect our rights, customers, and business

3. Cookies and Tracking Technologies

We and our service providers may use cookies and similar technologies.

These technologies may help us:

• Keep products in your shopping cart

• Remember preferences

• Understand Site traffic

• Analyze conversions

• Improve Site functionality

• Measure advertising campaigns

You can configure your browser to reject or delete cookies. Some Site functionality may not work properly if certain cookies are disabled.

4. Shopify and Service Providers

Our online store is powered by Shopify. Shopify may process information in connection with operating the Site, processing transactions, and providing ecommerce services.

We may also use third-party service providers for:

• Payment processing

• Order fulfillment

• Shipping

• Email communications

• Customer support

• Analytics

• Fraud prevention

• Advertising and marketing

These providers may receive information necessary to perform services on our behalf.

5. Advertising and Analytics

We may use third-party advertising and analytics services to understand Site activity and measure advertising effectiveness.

Depending on your location and applicable law, these services may use cookies, pixels, or similar technologies.

You may have options to control certain personalized advertising through your browser, device settings, or applicable third-party privacy controls.

6. How We Share Information

We do not sell your personal information for money.

We may disclose information to:

• Shopify and ecommerce service providers

• Payment processors

• Shipping carriers and fulfillment providers

• Technology and hosting providers

• Analytics and advertising providers

• Customer service providers

• Professional advisors

• Government authorities or law enforcement when legally required

• Parties involved in a merger, acquisition, financing, sale, or other business transaction

We may also disclose information when reasonably necessary to prevent fraud, protect our rights, enforce our agreements, or protect the safety of our customers or others.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with legal obligations.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no method of transmission or electronic storage is completely secure. We cannot guarantee absolute security of your information.

9. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, which may include the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate information

• Request deletion of certain information

• Request information about how your information is used or disclosed

• Opt out of certain marketing communications

• Exercise other rights provided by applicable privacy laws

To submit a privacy-related request, contact us using the information below.

We may need to verify your identity before completing certain requests.

10. Marketing Communications

If you provide your email address, we may send transactional communications related to your orders.

Where permitted by law, we may also send promotional communications. You can unsubscribe from marketing emails by using the unsubscribe link included in the communication.

Unsubscribing from marketing communications does not prevent us from sending important transactional or service-related messages.

11. Children's Privacy

Our Site is not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, please contact us so that we can take appropriate action.

12. Third-Party Websites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date.

Your continued use of the Site after changes are posted constitutes use subject to the updated Privacy Policy, to the extent permitted by law.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise applicable privacy rights, contact us:

Soothezy
Email: support@soothezy.com
Website: www.soothezy.com