Terms of Service

Last Updated: September 11, 2025

These Terms of Service ("Terms") govern your use of www.soothezy.com and the purchase of products from Soothezy ("we," "us," or "our").

By accessing our Site or purchasing products from us, you agree to these Terms. If you do not agree, please do not use the Site.

1. Online Store Terms

By using this Site, you represent that you are at least the age of majority in your jurisdiction or that you have obtained appropriate permission from a parent or legal guardian.

You agree not to use our products or Site for any unlawful purpose or in violation of applicable laws or regulations.

2. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, compatibility information, and pricing are accurate.

However, product images and descriptions may vary slightly from the actual product.

It is your responsibility to verify that a product is compatible with your vehicle before purchasing or installing it.

Vehicle compatibility may depend on factors including year, make, model, engine configuration, factory equipment, software, and other vehicle-specific characteristics.

If you are uncertain about compatibility, contact us before purchasing.

3. Automotive Products and Installation

Automotive products should be installed and used only in accordance with the manufacturer's instructions.

If you are not qualified to perform automotive installation work, we recommend using a qualified automotive professional.

You are responsible for determining whether installation and use of a product is permitted under the laws, regulations, warranty terms, inspection requirements, and emissions requirements applicable to your vehicle and location.

We are not responsible for damage resulting from improper installation, misuse, modification, neglect, or use of a product contrary to its instructions.

4. Emissions and Regulatory Compliance

Certain automotive products may affect vehicle operating parameters or emissions-related systems.

Before purchasing or installing any product, you are responsible for determining whether its use is legal and appropriate for your intended application and jurisdiction.

Nothing on this Site should be interpreted as a representation that a product is legal for every vehicle, jurisdiction, road-use application, emissions-controlled vehicle, or inspection requirement.

Where applicable, products may be intended only for specific applications permitted by law, such as off-road, competition, racing, or other legally permitted uses.

5. Vehicle Warranty

Statements concerning vehicle warranties, warranty protection, or compatibility with manufacturer warranties are not intended to constitute a guarantee that a vehicle manufacturer's warranty will remain unaffected.

Warranty rights can depend on the vehicle, manufacturer, dealer, modification, jurisdiction, and circumstances of a claim.

You should consult your vehicle manufacturer or authorized dealer regarding warranty-specific questions.

6. Pricing and Availability

Prices and product availability may change without notice.

We reserve the right to correct pricing, product information, availability, or typographical errors.

If an error affects an order you have placed, we may contact you before fulfilling the order and provide the available options.

7. Orders

Submitting an order constitutes an offer to purchase.

We reserve the right to refuse, limit, or cancel an order for reasons including:

• Product availability

• Pricing or listing errors

• Suspected fraud

• Incorrect customer information

• Shipping restrictions

• Duplicate or unusual orders

• Other legitimate business reasons

If we cancel an order after payment has been processed, we will issue an appropriate refund.

8. Payments

Payments are processed through third-party payment providers.

You agree to provide accurate and complete billing information and authorize the applicable payment provider to process charges associated with your order.

9. Shipping

Shipping information, processing times, delivery estimates, and applicable limitations are described in our Shipping Policy.

Delivery estimates are estimates and are not guaranteed unless expressly stated otherwise.

We are not responsible for delays caused by circumstances outside our reasonable control, including carrier delays, weather, customs, natural disasters, strikes, or other disruptions.

10. Returns and Refunds

Returns and refunds are governed by our Refund Policy.

Please review the Refund Policy before making a purchase.

11. Intellectual Property

All content on the Site, including text, graphics, photographs, logos, product images, designs, and other materials, is owned by or licensed to us and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, sell, or commercially exploit Site content without our prior written permission.

12. User Content

If you submit reviews, photographs, testimonials, comments, or other content to us, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, publish, and display that content for legitimate business and marketing purposes, subject to applicable law.

You represent that you have the necessary rights to submit the content.

13. Prohibited Uses

You may not use the Site to:

• Violate applicable laws or regulations

• Commit fraud

• Attempt to gain unauthorized access to systems

• Introduce malicious software

• Interfere with Site security or operation

• Collect information about other users without authorization

• Impersonate another person or entity

• Abuse promotional offers

• Engage in activity that could harm the Site or our customers

14. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Site and its content are provided on an "as is" and "as available" basis.

We do not guarantee that the Site will always be uninterrupted, error-free, secure, or available.

Product-specific warranties, if any, are limited to the warranties expressly provided with the applicable product.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Soothezy and its owners, employees, affiliates, service providers, and representatives will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or products purchased through the Site.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

16. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Soothezy and its affiliates, employees, officers, and service providers from claims, damages, losses, liabilities, and expenses arising from your violation of these Terms, misuse of the Site or products, or violation of applicable law.

17. Governing Law

These Terms will be governed by the laws of USA, without regard to conflict-of-law principles, except where applicable law requires otherwise.

Any dispute will be handled in the courts or through dispute-resolution procedures applicable to the parties and jurisdiction.

18. Changes to These Terms

We may update these Terms from time to time. Updated Terms will be posted on this page with a revised "Last Updated" date.

19. Contact

Questions regarding these Terms may be sent to:

Soothezy
Email: support@soothezy.com
Website: www.soothezy.com