Refund & Return Policy

Refund & Return Policy

Last Updated: September 11, 2025

At Soothezy, we want you to be satisfied with your purchase. This Refund & Return Policy explains when and how products purchased from www.soothezy.com may be returned or refunded.

1. Return Period

You may request a return within 60 days of the date your order was delivered.

To be eligible for a return, the product must generally be:

  • In its original condition

  • In its original packaging where reasonably possible

  • Unused or in a condition that permits resale

  • Accompanied by proof of purchase

Certain products may be subject to additional return requirements.

2. Automotive Product Compatibility

Please verify vehicle compatibility before purchasing.

If a product is incompatible with your vehicle because the wrong year, make, model, engine, or configuration was selected by the customer, the return may be subject to our standard return requirements and any applicable return shipping costs.

If you are unsure whether a product is compatible with your vehicle, please contact us before placing your order.

3. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Products that have been installed or modified

  • Products damaged through improper installation or use

  • Products damaged after delivery through customer misuse

  • Products that cannot reasonably be resold due to their condition

  • Gift cards

  • Items specifically identified as final sale

Where required by applicable law, exceptions may apply.

4. How to Request a Return

Before sending anything back, contact us at:

support@soothezy.com

Please include:

  • Order number

  • Customer name

  • Product name

  • Reason for the return

  • Photographs or other information when requested

Do not send a product to an address other than the return address provided by our customer service team.

5. Return Shipping

Unless the product arrived damaged, defective, incorrect, or otherwise qualifies for a return at our expense, the customer is responsible for return shipping costs.

Original shipping charges are generally non-refundable unless required by applicable law or the return is due to an error on our part.

6. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery.

Please provide photographs of:

  • The product

  • Packaging

  • Shipping label

  • Any visible damage

We will review the issue and, where appropriate, provide a replacement, repair, refund, or other appropriate resolution.

7. Refund Processing

After your returned product is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method.

Once we issue a refund, the time required for the funds to appear in your account may depend on your payment provider or financial institution.

8. Partial Refunds

In certain circumstances, we may issue a partial refund if an item is returned with missing components, accessories, packaging, or damage caused after delivery.

Any deduction will be determined based on the condition of the returned product and applicable law.

9. Order Cancellations

If you need to cancel an order, contact us as soon as possible at support@soothezy.com

We cannot guarantee cancellation once an order has entered processing or has been shipped.

If an order has already shipped, you may need to receive the product and follow the applicable return procedure.

10. Exchanges

If you need a different product or compatible configuration, contact us before returning the original item.

An exchange may be available depending on inventory and product eligibility.

11. Warranty Claims

If your product includes a manufacturer's warranty, warranty claims may be subject to separate terms and procedures.

A product warranty is different from our return policy.

Please contact support@soothezy.com if you believe your product has a manufacturing defect.

12. Automotive Installation Disclaimer

We are not responsible for damage caused by improper installation, incorrect wiring, misuse, modifications, or installation performed contrary to the product instructions.

If you are unsure about installation, consult a qualified automotive professional.

13. Contact

For return and refund questions:

Soothezy
Email: support@soothezy.com
Website: www.soothezy.com