Shipping Policy

Shipping Policy

Last Updated: September 11, 2025

Thank you for shopping with Soothezy. This Shipping Policy explains how we process and deliver orders placed through www.soothezy.com.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or holidays will generally begin processing on the next business day.

During periods of high order volume, holidays, promotions, or unforeseen circumstances, processing may take longer.

2. Shipping Destinations

We currently ship to:

United States、United Kingdom、Canada、Australia、New Zealand

Some products may have shipping restrictions depending on the destination.

If we are unable to ship your order to the address provided, we will contact you regarding available options.

3. Shipping Methods and Delivery Times

Available shipping methods and estimated delivery times will be displayed during checkout.

Typical estimated delivery times are:

  • Standard Shipping: 5–10 business days

  • Expedited Shipping: 2–5 business days

These are estimates rather than guaranteed delivery dates.

Delivery times may vary depending on destination, carrier capacity, weather, holidays, customs, and other circumstances outside our control.

4. Shipping Charges

Shipping charges are calculated and displayed during checkout unless a free-shipping promotion applies.

Shipping charges may vary depending on:

  • Destination

  • Product weight and dimensions

  • Shipping method

  • Promotional offers

5. Tracking Information

When available, tracking information will be sent to the email address provided with your order.

Tracking information may take some time to become active after the package has been handed to the carrier.

6. Incorrect Shipping Addresses

Customers are responsible for providing an accurate and complete shipping address.

If an order is returned to us because the address was incorrect or incomplete, additional shipping charges may apply to resend the package.

If you notice an address error, contact us immediately at support@soothezy.com. We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered processing or been shipped.

7. Lost, Stolen, or Delayed Packages

Once an order has been transferred to the shipping carrier, delivery is subject to the carrier's procedures and tracking information.

If tracking indicates that a package has been delivered but you cannot locate it, please first check with household members, neighbors, the delivery location, and the carrier.

Contact us if you need assistance investigating the shipment.

We are not responsible for packages that are stolen after confirmed delivery to the address provided at checkout, except where required by applicable law.

8. Damaged Packages

If your package arrives visibly damaged, please photograph the package and product before disposing of any packaging.

Contact us at support@soothezy.com as soon as reasonably possible.

We may request photographs or other information to assist with a carrier claim or determine an appropriate resolution.

9. International Orders

For international shipments, customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

These charges are generally not included in the product price or shipping charge unless explicitly stated at checkout.

Customers are responsible for determining whether the products they order may legally be imported into their destination country.

10. Delivery Delays

We are not responsible for delays caused by events outside our reasonable control, including:

  • Severe weather

  • Natural disasters

  • Carrier disruptions

  • Strikes

  • Customs delays

  • Government restrictions

  • Incorrect addresses

  • High-volume periods

  • Other unforeseen events

We will make reasonable efforts to assist customers when shipping problems occur.

11. Pre-Orders and Backorders

If a product is listed as a pre-order or backorder, the estimated shipping date will be provided on the product page or during checkout when available.

If an order contains multiple products and some items are unavailable, we may ship available items separately or wait until the complete order is available, depending on our fulfillment process.

12. Contact Us

For shipping questions or assistance with an order:

Soothezy
Email: support@soothezy.com
Website: www.soothezy.com